Call Center Outsourcing Services India

Experience: 1 - 3 Years Location: Delhi/NCR, Ghaziabad, Noida Education: UG - Any Graduate - Any Specialization PG - Any PG Industry Type: BPO/ITES Role: Team Leader -(Non Technical) Functional Area: ITES/BPO/KPO, Customer Service, Ops. Desired Candidate Profile * Excellent Management skills * Good decision making capability * Ability to motivate the team * Good communication skills * Ability to deliver even in high stress *Attrition and Absenteeism Management *Calibrating and Mentoring the agents Job Description - Ability to manage a Team of 25 people - At least 1.5 years of experience in an International Call Center as a Team Leader - Resource planning and allocation - Ability to provide guidance to the associates - Can Lead team & Monitor calls if you have any query regarding job posting, mail To via hr.feedback@callcentersindia.com For More Details, visit http://alturl.com/a7u4s

India is the leading destination for call center outsourcing. The offshore outsourcing industry started in India and it has be able to grow the IT and BPO export sector to $47 billion and capture more than half the offshore outsourcing industry. That is not to say that India does not have challenges or is the best location for every offshore outsourcing effort, but it has an unparalleled history and size. The Americas and Europe are the largest customers for the Indian outsourcing industry and account for 60% and 31% respectively of IT and BPO exports. The largest vertical sectors are financial services (41%), high-tech/ telecom (20%), manufacturing (17%) and retail (8%). In 2009 the IT and BPO export industries employed about 2.2 million people. IT and BPO services outsourcing first started in India in the mid 1980s. The large, English speaking, low-cost workforce was the main attraction. The industry grew rapidly through the 1990s aided by the dot com boom and IT upgrades to prepar...

Call centers metrics have some kind of myths and air of questions around them and certainly. We are going to discuss three of the most significant and traditional call center service level metrics. 1) Average Speed of Answer It is also termed as ASA. The term is referred to the tracking of the time spend by caller on phone for waiting to reach LIVE agent or rather, we should say forced to be on- line waiting to get an answer from a human being whom he could interact with and resolve his queries. What makes the ASA trumped by Service level is the "X percent in Y seconds" which means ASA is unable to report accurately about the experience of caller trying or waiting to reach an agent. For instance, when we say that ASA time is 40 seconds it does not mean sharp 40 seconds. ASA time could be more or less than 40 seconds. So, while looking for an accurate measurement and performance metrics to know the real time of waiting, we suggest to keep Service level as main and most sign...

(A)Job Description for Mysql Dba (linux Environment) Designation:- Senior DBA Job Description:- Key Skills: Experience in Normalization techniques. Experience in optimize database queries. Experience in optimize the database server itself. Experience in write the SQL without using a GUI tool. Must have excellent communication skills. Sound knowledge of SQL Server RDBMS Architecture concepts. Must have handle huge database servers. Experience with Replication/Synchronization. Working knowledge of windows (Windows 2000, Windows 2003). Working knowledge of SQL Server cluster. Location:– Noida Qualification: - MCA/PGDCA - Computers Experience:- 2-6 years For more information , please visit

(A) -: Vcare Corporation Recruits CCE / Sr CCE - Inbound US Process100 Opening(s) -: For More Details, visit http://alturl.com/3rmix (B) -: Vcare Corporation Recruits Team Leader - Operations (Voice Process- 5 Opening(s)-: For More Details, visit http://alturl.com/apmvi PS: if you have any query regarding job posting, mail To via hr.feedback@callcentersindia.com or call us at 0120-4019101

Call center outsourcing refers to the services hired from third party vendors. It can be out of excessive work load, to cut costs or simply to hire best of resources for the business. Call centers are becoming very popular given their cost effectiveness and wide array of services. From the simple inbound call center services of customer support to complicated Finance & Admin outsourcing, IT infrastructure management, they are the ones on which expanding businesses not only can trust but grow with. Especially companies which are just start up and want to expand further but concerned with the finances or infrastructure and other costs loads, can take the expert help of call centers services. These services are not only inexpensive but also offer more productivity and dedicated help. As an owner, you can witness the visible expansion and reduced growth. With the help of call center outsourcing services you need not to hire a team to handle the increasing work pressure of ...

Outsourcing of services has been around for more than a decade. But noises around it continue, with direct and indirect barriers erected around it (like visas). How much does it matter? As a country and as a world, we have passed that notion of shifting jobs purely for the sake of cost advantage. I think cost advantages were extreme 10 years ago and it made a lot of sense. Those advantages have shrunk over the years. Look at attrition — many outsourcing companies have 25-30% annual attrition, increasing costs of doing business and impacting quality. You can’t run a sustainable, high quality business based on that. Costs will increase. I don’t think outsourcing is a compelling argument or reason, in the long term, for jobs shifting from one part of the world to another. It’s like level of water —when the level is too high it will flow from higher level to the lower level. Much like work shifted from one country to another, as wage disparity was high. Whether it is clothes, that were mad...

A) Job Description for PHP Programmer Designation:- Sr. Executive/Team Lead/Project Lead (Depends on experience level) Roles & Responsibilities:- 1-Project Planning, Requirement capturing, Team 2-Management & Task assignment Mentoring Team members and providing them support in complex problems. 3-System study, preparation of Data Flow Diagrams, implementing business logic. 4-Coding, designing, development and implementation of the web Applications. 5-Managing Web Application in PHP. 6-Development of the client-server Application. Location:– Noida Work Timings:- 6.30pm-3.30am Technical Skills:- LAMP(Linux, Apache, MYSQL, PHP), Drupal/Joomla and other integrated technologies. Qualification: - B.E./B.Tech or MCA Experience:- 3-8 years Walk in Interview Monday – Saturday (daily) Time: 4pm -6pm Venue: E-25 Sector 63 Noida (B) Job Description for PL SQL Programmer Designation:- Software Engineer/Sr. Software Engineer (Depends on experience level) Roles & Responsibilities:- 1-Shou...

A) Job Description for Customer Care Executive (voice) Job Title: Customer Care Executive / Sr. Customer Care Executive (US Voice Process) Job Description: 1. Both Graduate / under graduate in any discipline for international; voice process. 2. Excellent command over Spoken English 3. Working Knowledge of Windows and Internet 4. Work in Shifts for international process 5. Preferably experience in inbound customer care voice process. Walk in Interview Monday – Saturday (daily) , with 1 passport size photograph and updated Resume. Time: 11am -5pm Venue: E-25 Sector 63 Noida B) Job Description for Team Leader International; Voice process Job Title: Team leaders- Operations – (US Voice process) Job Description: 1. Ability to manage a Team of 25 people 2. Atleast 1.5 years of experience in an International Call Center as a Team Leader 3. Resource planning and allocation 4. Ability to provide guidance to the associates Desired Candidate Profile: 1. Excellent Management skills 2. Go...

Downfall the corporate balance sheets, falling demand due to financial crisis,invulnerable liquidity and customer budgets,precipitate in service cost, business incredulity over infrastructure investments, highly unemployment, have definitely thrown growth in call centers services. Revenues of several organization in developed nations took a hit due to cut down the need of products and services in main markets and loss of key sales contracts in 2009. Call center service revenues decrease from grace as a result of companies throwing outsourcing plans on the backburner, further negotiating existing contracts at reduced prices with existing service providers and delay of contract extensions, and renewals. Recession induced contract renegotiations have especially deferral revenues in the industry. The recessive pressures also forked huge deals into smaller pieces of contracts of lower rates, with shorter periods. Smaller call center outsourcing companies in India and other developing Asia...

Call centers are rage nowadays. They offer lots of professional and lucrative opportunities which are too hard to resist. However, the candidates have to go through a rigorous screening and personal interview. Generally call center pre- employment tests are combinations of online test of grammar, English proficiency, basic knowledge of computer and a personal interview test to check the attitude quotient of a candidate. Generally, the first round of call center interview starts with the telephonic round with HR where candidates are checked for intonation and language proficiency. Any hint of Mother Tongue during conversation or lack of proper language skill ends up in Total Rejection only. So, here we present some tips for the applicants so that they can secure a place in this booming call center outsourcing industry. These tips come directly from the experts and training managers of call centers to help candidates to come off with flying colors. 1)Computers: Computers are no new...