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Showing posts from November, 2012

Vcare Corporation Now Hiring CCEs and QAs

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We are Now Hiring for the position of Customer Care Executive & Quality Analysts for U.S. Inbound Projects. Candidates with Excellent Language skill (Spanish & English) Spoken & written can come for a Walk-In Interview. Freshers can apply too. We are Now Hiring for the position of Customer Care Executive & Quality Analysts. Come and be a part of our world! ! Every great team depends on the individual contributions of its members; the skills, talents and the passion that each and every team member brings to every game. At Vcare Corporation , that’s how we achieve our goals. We have a passion for excellence because we know our work touches the lives of millions of individuals all around the world every day. Employees. Families. Companies. Retirees. Every great team depends on the individual contributions of its members; the skills, talents and the passion that each and every team member brings to every game. At Vcare Corporation , that’s how we achi

Seamless transfer of Customer Care Process from New Jersey to VCare Call Center

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The Sandy superstorm wreaked havoc in the east coast of USA, also the commerce hub of America. The Wall Street was shut down for two days. The big and small businesses of New York couldn’t function due to the power cuts and the deluge. VCare’s New Jersey’s service delivery center , though in the zone of influence of Sandy’s storm, was able to execute its customer care services uninterrupted. The strategic disaster management system at VCare ensured that an entire back-up was immediately taken at the Noida, India center. This process was for a leading telecom service provider company , which was headquartered in New York.                                                                  The Technical team began assimilation of the entire transferred Data, while the Training team quickly grasped the Processes’ key requirements and commenced a quick training session of a team of Agents. Those with previous experience of similar processes were chosen and trained. Keeping the emergency