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Showing posts from September, 2009

Vcare Call Center – Your Outsourcing Partner

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Call center outsourcing company Vcare call Center India is strongly increasing its business these days due to its cost effective and high-quality call center services for which its known. From world class operations facility in Seattle, Washington and Noida Vcare Call Center India provides a full range of call center services, including phone answering services, an e-mail answering service, live chat support technical help desk support and a variety of back office tasks. The company focuses on serving all sized of organizations that can not afford their own in-house call center operations. Our Call Center is fully equipped with well qualified customer service representatives and right kind of technologies to provide advanced customer support services. We at Vcare Call Center are committed to provide exceptional customer support service. that's why, in the time of economic meltdown, This Company has been expanding business very rapidly to serve Call Center Industry across the

MNCs use India units to broker outsourcing deals...

As many multinational companies with captives in India are realising the benefit of outsourcing to third party IT and BPO vendors. The companies are being called on to play a new role by their overseas parents, they are using the management expertise in their captive units to broker these deals. In many cases, the final contract is between the third party vendor and the Indian captive, rather than with the multinational parent and the third party vendor. This also gives them a price advantage since it is a domestic contract. “There is an increasing understanding that it is better to outsource some tasks to a third-party vendor rather than do it at their own captives because it results in higher levels of efficiency. At the same time, firms want to keep their captives for high-end tasks that are sensitive and typically cannot be outsourced. These firms are also tapping the talent at their captives to ink deals with third party vendors because they have a better understanding of the loca

Call Center Outsourcing helps businesses to achieve highest performances

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Key of success for any organization, is to maintain the customers' satisfaction who will be loyal to the company and will finally become a indispensable source in motivating the potential customers. The knowledge about their priorities and changing requirements would leverage to improve your work and will give you an advantage over your rivals. This is confirmed that the customers can pick up their receiver and make call anytime they have problems regarding their service or other concerns. For the organization, complaints, requests, and queries are major issues that are found to improve company customer relations management and service. Call center Services at Vcare is improving day by day and have become an vital way to help businesses achieve highest performances. We give extremely valuable services to various business such as telecommunications, banking, insurance, Pharmacy, health care, industrial services, travel & information technology, pharmaceutical, and retail ser

Why India is the right call center outsourcing partner ?

Compared to other IT hubs in other countries such as Malaysia, China and Singapore, Philippines, India has lots of advantages which have made it the call center capital of the world. Outsourcing call center services with India is not only enhances quality of customer support but also maximizes your profit. Find some of the benefits that India offers: * An exact twelve hour time difference between western regions and India has made India an ideal call center outsourcing location, as organizations can benefit from 24x7 services by outsourcing call center services to India. * India gives a vast variety of both inbound and outbound call center facilities. Choosing India as your offshore call center destination can give you access to a host of customer support services. * India had the sufficient number of professionals who can speak English fluently. India’s best and experienced call center agents can reply your calls and resolve your queries accurately and efficiently. Outsource call cent