Posts

Showing posts from April, 2012

Pay More Attention Customer Service Tools for Call Centers

Customer service is the primary mission for all the businesses that deals in certain products or services. To achieve the higher level of the customer satisfaction, every company follows some professional plans that help the company to build a rapport and fascinate bunch of customers so that the business race is maintained at a better speed.  Some of the web-related tools are: Personalized Web Pages : This is one of the most important tools that are seen with all the companies. The primary motive to build this strategy is to attend the interest of the customers and record purchases and inclinations. Call center outsourcing industry is widely engaged with customers and for them attending their demands is very useful and resourceful. Frequently Asked Questions (FAQs ) : This tool is a simple and cost-effective tool to deal with repetitive customer queries and issues. A customer would love to go by all the FAQs and clear the doubts accordingly. The FAQs develop no tailored

Required CCE/SR.CCE in Vcare Call Center

Job Description-: Handling incoming calls of US customers and assisting their queries related to the specific process. No up selling or sales is involved in it. Non Technical Voice Process. Providing information on complaints regarding specific product. Work effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations Desired Candidate Profile: Age limit 18-36 yrs. Graduate/ Undergraduate. Experience - Fresher, Experienced, Lateral. Command over grammatically correct spoken / written English. Willingness to work in 24/7 work environment. Hiring Company Details-: Vcare Corporation has offices in US, UK and India. The US Corporation is legally incorporated in Seattle, WA. Vcare Corporation is a leading provider of BPO Services mainly Call Center, Software Development and Knowledge Process Outsourcing Services. Job Profile-: KEY SKILLS-: Customer care, voice process, process associate, account receivable QUALIFI