Call Center Outsourcing Services India

It is official. BPOs are indeed going rural. Growth of rural BPOs is helping firms deliver services at lower cost and generate jobs in villages, noted a recent survey by the National Association of Software and Service Companies (Nasscom). New market studies sponsored by Nasscom show that rural BPOs, powered by trained human resources in Tier-III and Tier-IV cities, are driving the growth of the industry. "Lower cost of operations and better retention of employees are driving growth," said a recent Nasscom survey titled Strategic Review 2011. This means villagers are now getting entry into the core operations of call centers , after playing supporting roles in housekeeping, catering, security and transport, industry veterans noted. Meanwhile, governments are aiding the entry of BPOs into villages. "There is growth in the rural call center outsourcing sector, but it is limited largely to the southern states," said industry observer Harish Bijoor. Over the last two y...

Outsourcing a call center is a perfect manner to reduce cost and effort. It assists the companies with customer support issues and technical support that are very mandatory for today's competition. Companies having capital, manpower and time can easily afford to run their own call centers, but what if a small or mid-sized organization consist limited resources? For this, call center outsourcing becomes the tailored solution that allows you to invest on your core business operations and smoothen your operational efficiency. In the recent years, BPO has become a crucial phenomenon that is globally accepted by all the business sectors in various verticals. Starting from telecommunication, banking, insurance, retail, health, etc. the outsourcing processes have gradually entered all the sectors. The main benefit for adopting this technique is that the business processes are easily carried out by adept professionals who are skilled enough to meet the requirement in the technology dri...

Even at a time when outsourcing was not officially known as a business strategy, most establishments were not totally self-contained; functions for which they had no competency internally were outsourced. For instance, publishers would buy composition, printing, and fulfillment services. Employing suppliers for these important but secondary tasks could be viewed as the early beginnings of outsourcing. The next step was to outsource support services. In the early 20th century, most companies tried to "own, manage, and directly control" all their assets. By the middle of the century, companies were branching out and expanding their corporate bases. Companies believed that having a broad base would protect their profits, even though expansion required multiple layers of management. This resulted in their having to deal with complexities in the management structure and the inability to be agile. In the last decade of the century, organizations began to concentrate on tightening t...

Some people say customer service is dead. Let's face it, we've all had our share of experiences calling a customer hotline looking for help only to hang up feeling, well, helpless. But more than ever, the customer call center is becoming a critical touch point for businesses--and a moment of truth for customers--when a single three-minute phone call can make or break a valuable relationship. The explosion of Internet commerce and global competition are giving today's consumers increasingly more choices and the power to easily transfer their business to a competitor--faster than the time it takes to get a live customer service agent on the phone. Considering it can cost up to 10 times more to acquire a customer than it does to retain one, businesses are taking their existing customers' needs more seriously. To this end, companies are reinvesting in their call centers and using new technologies, from customer relationship management tools to automated service systems with...

job description 1. Graduate with at least 2 years exp. in online content writing, expert with Writing web content for websites 2. Excellent Writing and Editing Skills, First-rate Editing Skills, Excellent command over grammar & punctuation 3. Should have a positive attitude and ability to work effectively 4. Good research skills 5. The candidate should be able to write fresh creative content or edit existing content 6. The candidate will be required to collect relevant inputs required to write meaningful content via team members associated with the project 7. Writing content for websites, blogs, Article writing, Newsletter writing and PR. 8. Excellent Verbal and Written Communications Skills. 9. Writing/Developing creative content for Syndication on a variety of subjects like software application, business outsourcing, call center, SEO, Telecom billing, Web development, social media and writing PRs etc. 10. Shift timing: 9am to 6pm Contact Us E-25 ...

The debate surrounding offshore, outsourced contact centers has centered on the elimination of much needed U.S.-based jobs. Despite the resistance of the public, companies completed their moves anyway in an attempt to reduce costs and streamline customer service efforts. While it seemed most were hoping public acceptance of this method of call center outsourcing would eventually follow, this never happened and a new trend is emerging. As captured in this recent inContact blog, U.S.-based companies are increasingly closing their offshore sites due to low customer acceptance. Interestingly, the issue at stake is not so much that companies were establishing contact centers offshore, but instead their approach to managing those centers. A lack of proper oversight created a bad reputation for contact center outsourcing, regardless of location. Many outsiders may question how the practice of offshore outsourcing began in the first place, but it really boils down to the bottom line. The prob...