Call Center Outsourcing Services India

The wooing and wedding of technology and social media gave the birth to the call center industry, which can be called as a love child of the 21st century. With the growing times of the technological industries and the interest of people in the market growth has shifted the focus from companies towards the customers. It has brought changes in more than everything, as services are not what the company is offering but what a customer desires to have. Talking about the early times of 90s, a number of companies used to go buying frenzy, within that they encompassed various other companies that had little to do with the core competencies of their own. However, this all got changed and evolved out as an all new one, by the blow of this Internet bubble. These days the tightening of budget, the greater attention towards the Return on investment and also the Total Cost Of Ownership worry have made the companies to excel in what they are good at, by dedicating themselves hard in it. And, so they ...

At today's times, a number of retailers are capturing a bigger market share, thanks to the web. While the stores' doors of items would be open at only business hours, customers are seen more comfortable and at ease buying these items on-line. Be it cell phone accessories, books, jewelery items or any other necessary item, customers today research on web about these and prefer to buy it on-line, because of their so-called busy life. Customer service plays a very vital role in the web based businesses. A great amiable customer service would naturally bring you more and more customers which would automatically enhance your business. It is very important in bringing your business to a next level.. The level of success. Whether its a small merchant or a global businessman, everyone seeks the attention of their customers towards their company and business to attain utter profit. Customer service not only helps in gaining profit but also makes a business earn great “Goodwill” in the m...

India is already the most successful country among the offshore locations. It continues to score very well across all the 10 criterion," Gartner said in its latest report on offshore services. India is the offshore hotspot of the world for now but its service competitiveness and cost efficiency is being challenged by Phillipines, Vietnam and Indonesia. Moreover its neighbour country China is fast closing in on its heels, according to IT consultancy firm Gartner. According to Gartner, even though India's cost competitiveness is being challenged by the appreciation of its currency, it manages to compensate on the other nine criterion. The 10 criterion used to judge the attractiveness for offshore locations were language, government support, labour, infrastructure, education, cost, political and economic environment, cultural compatibility, global and legal maturity and data security and privacy. According to the survay an attractive cost structures in the Philippines, Vietnam a...

The challenging economy of today urges the businesses to reduce the cost without coping up and compromising on quality. If you choose a team of experts, they are always so dedicated to provide you the best quality and a wide range of inbound call center services. All what they desire for is about maximizing the satisfaction level of our customers by answering their calls 24/7. Inbound Call Center is the place where companies receive calls for their service or product. They are used for everything from customer service to product sales. It is the most convenient way for companies to be reached by their customers. The customers are free to talk to representatives directly to get whatever they need. Many companies outsource these call center inbound services to some skilled vendor to do the non-core functions. Most companies use the centers as a spot to make sales and let the customers place orders. The customers can also get their query solved and get the required information. A call cen...

(A) Quality Analyst/ Senior Quality Analyst Designation:- Quality Analyst / Senior Quality Analyst , Quality Analyst, QA, QC, Quality Coach Job Description:- - Ability to manage a Team of 25 people -Should have strong oral & written English skills -Ability to provide guidance to the associates. -Ability to monitor and provide feedback. -Should be known to quality parameters -Ready to work in 24*7 shifts. Desired Candidate Profile Minimum 1 year of experience as Quality Analyst in International BPO. Auditing call monitoring analysis and giving feedback Call calibrations and evaluations Experience:- 1 - 3 Years Education: UG - Any Graduate - Any Specialization PG - Any PG Industry Type: BPO / KPO / ITES / CRM / Transcription / E Learning Location:– E-25, Sec - 63 Noida Walk in Interview - daily Time: 10 am -9 pm Telephone: 0120- 4019101 if you have any query regarding job posting, mail To via hr.feedback@callcentersindia.com For More Details, visit Call Center Jobs