Vcare Introduces Eustress Strategy to De-Stress Call Center Agents

Vcare Corporation has more surprises in store. Along with delivering qualitative and quantitative BPO services, performance and results, Vcare Corporation takes care of its valuable assets- its agents and workers. When in a recent survey, call center workers were found to be exposed to stress at critically measures, Vcare decided to provide some moment of relief and eternal sunshine to the agents.

Given the amount of pressure, workloads and unusual working hours, stress is more than common now. Stress can be overwhelming for agents cognitive, emotional and physical behavior. To help them cope up with the detrimental stress levels, Vcare and its medical team came up with the concept of Eustress. To understand the Vcare Eustress Session, let\\\'s go through the basic but technical know-how of Stress. Stress is a response from an organism in a situation that is alarming. An agent has to go through peer pressure, quality monitoring and target calls. In his job, there is no messing up at all. In order to keep up with all these, his body system responds in stress and he, usually to avoid and alleviate the symptoms resort to drugs, cigarettes, withdrawal of work, procrastination and neglect the responsibilities both at office and home.

Source: http://www.vcarecallcenter.com/vcare_news_view.php?id=18

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