What makes the difference when it comes to customer service ??

Below find few valuable things which help you in delivering customer service with 'WOW'..!!

  • Make sure that the people answering the phone have been trained extensively

  • Make sure that customer services Representatives have the power to fix 90% of problems without getting in touch with a manager

  • Make available phone service # 24/7 hrs

  • Treat you customer care support staff like gold. If they're happy, and feel well taken care of, it comes through in their interactions with customers.

  • Avoid expressions like 'you must', 'you should', 'you have to' when talking to the customer - they don't have to do anything unless it's take their business elsewhere!

  • Listen your speech carefully and then cut out, 'crutch words' - words which mean nothing, but which we commonly use as padding like 'basically', 'actually', 'you know', 'sort of' and of course the dreaded 'at the end of the day'! These words not only incredibly irritating when used repeatedly, but also make you unprofessional.

  • Don't forget to say thank you and don't take customers for granted. You can express appreciation in all kinds of ways, from verbally to a quick note.

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