Quality Control in Call Canter : pointing in the right direction

Inbound call centers have long been considered a earnings drain and essential evil, but that's now changing with the use of new, limber on-demand solutions, Technologies can help companies create customer-centric inbound call centers that increase sales productiveness and bottom-line profits, while offering fantabulous service which ultimately improves customer satisfaction and leads to repeat business and referrals.

Vcare Call Center Inbound enables companies to amended manage inbound calls by quickly ensuring that all incoming calls are automatically routed to the correct individuals or departments through simple and easy-to-setup IVR phones and prioritizes calls based on customer type, call type, or other customer-specified criteria. To help organizations provide the best service possible and allow the agent to resolve the call as efficiently as possible, Vcare Call Center identifies inbound callers based on their phone numbers, and screen pops or shows the caller name and other information to the agent or operator when they take the call. In addition, call center senior executives can use the call recording feature for proof of a dealings or quality control, and ensure that voice executives have the right informations to best answer customer questions and/or steer the customer into an up-sell opportunity.

To know the detailed infromation about call center please visit Inbound Call Center

Comments

Post a Comment

Popular posts from this blog

One and Only One World's Top Outsourcing Destination is India

Image
In Spite of backlash against outsourcing, India's low costs, skilled workforce and business environment make India as No.1 outsourcing destination across the world Undoubtedly, outsourcing services in India are really cost effective, premium quality, reduce operating costs, optimum time management and best resource utilization. Outsourcing your call center services to the highly qualified and well trained staff whoever take pride in their quality of work and service, leaves you free to concentrate more of the other resources to maximum benefit to your organizations. India continues to be the most preferred destination for companies looking to offshore their business including customer support, IT and back-office services, in spite of the backlash against outsourcing to the country. According to global management consultancy,business outsourcing with India also retains its low-cost advantage and is among the most financially attractive locations when viewed in com...
Read more

Vcare Corporation: Recognizing Talents, Rewarding Performances with vAccolades Program

In its quest of delivering value for both the employees and clients, Vcare Corporation- a global leader in call center outsourcing rolls in new motivation programs. In this neck breaking competition where call center agents have to work in odd shifts, unbearable and strenuous pressures to achieve the targets, this reward and incentives based program named appropriately as \"Reward and Recognition\" is sure to bring accolades. For Vcare Corporation, employees are assets and serve as pillars and posts of the company. We value the fact that performance at work place is directly correlated to ability of motivation. We also understand that apart from the benefits we get from and provide our employees, we need to bring in an altruistic approach towards what they have been doing. Hence, our program of recognizing the talents and rewarding them for their initiatives and work. Celebrating the spirit of Vcare Team and appreciating the leadership, the vAccolades program is set to be ano...
Read more

Why Skillful Agents Gain Over Naive and Fresher Ones?

If you are in training department of a call center, you may have experienced the dismay to see that yet one another batch falls short of expected category. Due to the always needed workforce, HR has to keep recruiting them and training department has to take them through to product level. From the pre-assessment to final training round, the hired group keep lagging behind and lacking the strongest part of being an agent- Skills. The newly recruited agents could be either naïve or have some attitude and personality problems that are not deemed as fit for Customer Support Executive job. After taking some calls, they realize that a calling job is much more than just answering on phone and resolving queries. Interactions with some furious customers make them nervous and furious. Frustrated they, leave their job in no time. This leads to increased costs and attrition in a call center and hampers the progress of project as well. At this point, training may not be the one to blame. The first ...
Read more