The Ingredients to Run a Call Center Successfully
Call centers have become mandatory and indispensible part of Industries. From SMEs to Fortune 500 companies, call centers services have become the mode to keep the cost factors under check and maximize ROI. There were times when call centers were single tasking and restricted to calling only. Now, with increasing work pressure and trend to go global, call centers have been coerced to diverse their services and offer wide array from software application development to B2B telemarketing and from Finance & Admin outsourcing to Infrastructure management. However, managing these customer service centers is not an easy task. It takes lot of patience, soft skills, technology and a great team to streamline operations in a better way. The 24x7 services @ 365 days, lots of sales pressure, attrition rates and competition can wreak havoc on aspirations of running a successful call center until handled with a wise management perspective. Here, in this article we are presenting some quick fact...