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Do You Need Retail Marketing Solutions? It’s Time To look For Retail Call Centre Services!

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Quality customer service representatives are very enthusiastic in providing you the best solutions when it comes to retail marketing. Consumer products are now facing a lot of competition due to the fact that every company wants to showcase their product as the best one. However, as a consumer, if you are facing the inconvenience of dependable retail call centre service , then we might lift your spirits by telling you that you can rest assured that at Vcare we are world-renowned in offering the best services. Every time a customer contacts our organization, they share personal information regarding their preferences and behavior. We follow phone etiquettes such as: ·          Greeting them enthusiastically ·          Listening to their woes ·          Offering them the right solution ·          Or, forwarding their call to the right department We work in odd hours from our country to make sure that customers all over the world are well-equipped with the informati
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5 Tips For Choosing The Right Contact Center for your Business

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The best thing for any business is witnessing a distinct spike in its customers and clientele. As much as it’s gladdening to see your clientele expand like never before, the news also brings along a new set of challenges for your business operations to overcome. It’s obvious that when your business has a wide patronage, it also has to find newer and better ways to manage it all. The bigger the number of customers, the bigger will be the responsibility upon your shoulders. There will be an increased number of queries, demands, grievances and more to handle after all. Having a solid and dependable contact center helps a great deal in this regard. However, you can’t always build your own call center as it takes a considerable amount of investment and management. The best option available these days is outsourcing this service to a BPO, but this can also be a painstaking task as you want to hire a service that promises to add to your reputation, not do otherwise. Her
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Top 3 Factors That Suppress Call Center Growth

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In the call center outsourcing domain, businesses struggle a lot to deliver great support services in the strict timeline and a limited budget. The commercial organizations operating in this vertical are subjected to a variety of issues. In spite of having an enormous experience, businesses often fail to stay in alignment with the market trends and consumer expectation. In the following write-up, the top 3 obstacles that restrict the growth and success of call centers will be discussed. Communication Technology Proliferation In the past few years, the modes of communication have changed rapidly and businesses are no more restricted to phone calls and Emails. Social media and various other platforms offered by the World Wide Web have opened new avenues for remunerative communication. However, implementing new technologies require a lot of efforts and investments. Communication technology proliferation can be counted as a setback because it pushes call center service pro
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A Few Tips To Prepare Your Contact Center For The Holidays

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Holidays are known for increased call volumes and customer queries in contact centers. It is vital that your contact center performs exceptionally well during this time period. Here are a few tips to prepare your contact center for the coming holiday season : Unexpected things will happen so be ready to deal with them Hire agents who are good at connecting with customers Start hiring in advance and hire more than what you need. Provide adequate training to your agents Provide a repository to your agents for searching information Continuous monitoring of calls, web chat and emails For more information on this from Salil Gupta click on this link ; Read More
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May we help you to become a better customer service executive

Customer service representatives connect the dots between the organization and customers. They are backbone and key strength of Call Centers . Customer Care Support should be laced with inherent verbal and interpersonal attributes. These skills could be polished and nurtured with consistency and practice. The executives of call centers could fare better and tactfully if under mentioned points be followed. 1) If you are dealing with angry customer, don’t go in defensive mode. It’s better to be receptive and let consumer vent away his feelings. This would help him to cool down and calm for a rationale communication. 2) In a general perception, customers feel that executives don’t understand or show concern to their requirements and problems. So, rather being just a mechanical voice an executive should be honest and really listen to their callers. 3) If customers are angry due to some problem in service feel sorry for the inconvenience and ensure the as sooner as possible resol
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Vcare Corporation Now Hiring CCEs and QAs

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We are Now Hiring for the position of Customer Care Executive & Quality Analysts for U.S. Inbound Projects. Candidates with Excellent Language skill (Spanish & English) Spoken & written can come for a Walk-In Interview. Freshers can apply too. We are Now Hiring for the position of Customer Care Executive & Quality Analysts. Come and be a part of our world! ! Every great team depends on the individual contributions of its members; the skills, talents and the passion that each and every team member brings to every game. At Vcare Corporation , that’s how we achieve our goals. We have a passion for excellence because we know our work touches the lives of millions of individuals all around the world every day. Employees. Families. Companies. Retirees. Every great team depends on the individual contributions of its members; the skills, talents and the passion that each and every team member brings to every game. At Vcare Corporation , that’s how we achi
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Seamless transfer of Customer Care Process from New Jersey to VCare Call Center

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The Sandy superstorm wreaked havoc in the east coast of USA, also the commerce hub of America. The Wall Street was shut down for two days. The big and small businesses of New York couldn’t function due to the power cuts and the deluge. VCare’s New Jersey’s service delivery center , though in the zone of influence of Sandy’s storm, was able to execute its customer care services uninterrupted. The strategic disaster management system at VCare ensured that an entire back-up was immediately taken at the Noida, India center. This process was for a leading telecom service provider company , which was headquartered in New York.                                                                  The Technical team began assimilation of the entire transferred Data, while the Training team quickly grasped the Processes’ key requirements and commenced a quick training session of a team of Agents. Those with previous experience of similar processes were chosen and trained. Keeping the emergency
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